Shipping & Returns Policy | Sois Life Sciences

HomeShipping & Returns Policy

SOIS LIFE SCIENCES IS ALWAYS COMMITTED TO UNCOMPROMISING QUALITY AND CUSTOMER SATISFACTION.

Updated as of February 1, 2024

Order Tracking:

 

Shipping Details:

  • The standard delivery charge amount is PKR 149/-
  • Enjoy free shipping on orders above PKR 1999.
  • Orders placed before 1:00 PM will be dispatched on the same day.
  • Normally, shipping time is 3 to 4 working days.

 

Returns Process:

  • Products can be returned within 7 days if not opened or damaged.
  • Customers are only responsible for the total shipping charges.
  • To initiate a return, send an email with your order ID, reason for the return, and account details for the transfer of your payment. Then send this address: G-77, Site Super Highway, Phase II, Karachi, Pakistan.
  • Once we receive your product, we will return your amount to your given account via email.

Please ensure that the package is securely sealed and delivered to us.

 

Order Verification Process:

  • Once you place an order, you’ll receive a confirmation email at your registered email address, as provided during checkout.
  • After placing the order, our customer support team will contact you via phone or WhatsApp to confirm the details.
  • Your order will be dispatched once it has been confirmed through this call or message.
  • If we don’t get confirmation within 7 days, your order will be cancelled.

 

Cash on Delivery:

  • The courier company will only allow customers to open the parcel after payment has been made.
  • Please do not receive the package if it appears tampered with, opened, or damaged.
  • Cash on Delivery services are only available for purchase under PKR 10,000/-
  • If you want to place an order above PKR 10,000, please contact our customer support department.

 

Sale & Promotions:

  • No promotion coupons apply to items on sale.

 

Purchases from other stores:

  • For items bought from other websites, adhere to their specific return and refund procedures.
  • If purchased at our retail partner stores, kindly follow their respective return and refund policies.

We stand by the quality of our product 100%.

 

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